To Upgrade to Express Shipping, search for "Pelican Express" or add Express Shipping at Checkout.
* We send with Australia Post. We use Aussie Post because they are super fast and super reliable! The cost of shipping is set by Australia Post for their good services :)
* Shipping within Australia usually takes 1-3 business days. International shipping usually takes 5-14 business days. Express Courier Post usually takes 2-4 working days. As you can see from our reviews, shipping is usually surprisingly fast.
* Import Duty: we cannot be held responsible for any import taxes and duties levied by your local customs authority. We cannot be held accountable for delays caused by the postal company or customs clearance.
* Our processing time is usually 1-2 working days but we may take an extra day or two so that we can take care to do small things with great love, we appreciate your patience :)
* Tracking is included in the price of shipping.
* If you have not received your package within 14 business days, please notify us so that we can do our best on our end to track it and get it to you asap! We cannot track or compensate for lost packages after six months from the date of shipment.
* Lovely Gift Wrapping and Card is an available option for you to make your gift extra special and ready to be received upon delivery. Please select this as a shipping upgrade, send us a message with your card message and we will make it for you with thoughtful hand writing.
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Update: We are still sending worldwide orders but with some delays due to Covid-19. We recommend ordering Express Post, these orders go with the fastest courier possible and are currently taking 1-2 weeks worldwide and 3-5 days in Australia.