Privacy Policy – ARYA Clothing

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Privacy Policy

Privacy Policy forĀ Arya Clothing

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At Arya Clothing, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

To provide you with the best shopping experience, we may ask for the following personal information:

  • Ā Full Name: Needed for billing, shipping, and personalized service.
  • Email Address: Used for order confirmation, shipping updates, customer support, and marketing communications (if you opt-in).
  • Phone Number: Used to communicate important updates regarding your order or for customer support purposes.
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2. How We Use Your Information

We collect your personal information for the following purposes:

  • Order Processing: To complete and fulfill your orders, including sending confirmation emails and providing updates on delivery.
  • Customer Support: To address any questions or concerns you may have regarding your order or our products.
  • Marketing and Promotional Communications: With your consent, we may send you offers, promotions, and product updates. You can opt-out at any time by unsubscribing from our emails or contacting us.

3. How We Protect Your Information

We implement a variety of security measures to ensure that your personal information is protected when you place an order or enter your personal details. This includes using secure servers, encryption, and access controls to safeguard your data.

4. Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party companies that help us fulfill your order, such as payment processors, shipping companies, or email service providers.
  • Legal Requirements: If required by law or in response to a legal process, we may disclose your personal information to the appropriate authorities.

5. Your Choices and Control

You have the right to:

  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.
  • Update or Correct Your Information: If any of your personal information changes, you can update it by contacting our customer support team.

6. Childrenā€™s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please donā€™t hesitate to contact us at:

Arya Clothing : hereforyou@aryaclothing.com.au

Thank you for trustingĀ Arya Clothing with your personal information. We're committed to keeping your data safe and providing you with an excellent shopping experience.

Effective Date: 04/12/2024

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Delivery

To Upgrade to Express Shipping, search for "Pelican Express" or add Express Shipping at Checkout.

  • Every order comes with a unique, reusable silk bag and shipped in compostable packaging.
  • We send with Australia Post. We use Aussie Post because they are super fast and super reliable! The cost of shipping is set by Australia Post for their good services :)
  • Shipping within Australia usually takes 1-3 business days. International shipping usually takes 5-14 business days. Express Courier Post usually takes 2-4 working days. As you can see from our reviews, shipping is usually surprisingly fast.
  • Import Duty: we cannot be held responsible for any import taxes and duties levied by your local customs authority. We cannot be held accountable for delays caused by the postal company or customs clearance.
  • Our processing time is usually 1-2 working days but we may take an extra day or two so that we can take care to do small things with great love, we appreciate your patience :)
  • Tracking is included in the price of shipping.
  • If you have not received your package within 14 business days, please notify us so that we can do our best on our end to track it and get it to you asap! We cannot track or compensate for lost packages after six months from the date of shipment.
  • Lovely Gift Wrapping and Card is an available option for you to make your gift extra special and ready to be received upon delivery. Please select this as a shipping upgrade, send us a message with your card message and we will make it for you with thoughtful hand writing.

ALL ARTWORK AND SCRIPT IS ARYA Ā© COPYRIGHT AND IS COPYRIGHT PROTECTED

Update: We are still sending worldwide orders but with some delays due to Covid-19. We recommend ordering Express Post, these orders go with the fastest courier possible and are currently taking 1-2 weeks worldwide and 3-5 days in Australia.

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Returns And Exchanges

  • You'll always be happy with ARYA creations and if the size or fit isn't right, don't worry, we accept returns for 30 days :) Just contact us and weā€™ll take care of you.
  • All of our items are hand-made and many are made with recycled materials. Some designs are unique one-of-a-kind and may vary slightly from the pictures and this will be noted in the description. Please read the descriptions, check measurements and sizes before ordering.
  • Refunds are for the full amount you paid for the actual item's price, not the shipping feeĀ that we pass on to the post service.
  • We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) including for international orders.
  • Items must be in their original, unworn condition with the tag.
  • We may, at our discretion send a replacement instead of processing an exchange or refund.
  • The option to get a refund is only available if the item was not described accurately. The description includes the pictures.
  • If the measurements and size specifications are listen in the description then we do not offer refunds when the size your order does not fit. Please check the size specifications before ordering.
  • We need to receive item/s back before we can offer you a refund, exchange or credit note so please post all items via registered post with tracking and keep the reference number.
  • We accept returns of orders that were sent with free shipping and the cost of shipping is deducted from the credit.
  • For exchanges, please let us know if you change your address as we will ship back to the original shipment address.
  • We may, at our discretion send a replacement instead of processing an exchange or refund.
  • The option to get a refund is only available if the item was not described accurately. The description includes the pictures.
  • If the measurements and size specifications are listen in the description then we do not offer refunds when the size your order does not fit. Please check the size specifications before ordering.
  • We need to receive item/s back before we can offer you a refund, exchange or credit note so please post all items via registered post with tracking and keep the reference number.
  • We accept returns of orders that were sent with free shipping and the cost of shipping is deducted from the credit.
  • For exchanges, please let us know if you change your address as we will ship back to the original shipment address.

Drop Us A Line

Weā€™re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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